Return & Refund Policy
Simple Returns, Clear Support β¨
At jsdhfiudleβ’, your shopping experience matters to us. We want every order to feel easy, reliable, and worry-free. This policy explains how returns, exchanges, and refunds are handled by Fox Run Brands, Inc.
1. Return Window
We offer a 30-day return period starting from the date your order is delivered.
To be eligible for a return, the item should be:
β Unused and in its original condition
β Returned with original packaging and tags, if applicable
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that do not meet these conditions may not qualify for return or refund.
2. How to Start a Return
To request a return, please contact us first:
Email: service@nivarkai.com
Once your request is reviewed and approved, we will provide return instructions and any required shipping details.
Please note: Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Wrong Items
Please inspect your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Our support team will review the issue and help arrange a suitable solution, such as a replacement or refund where applicable.
4. Items That Cannot Be Returned
For safety, hygiene, or order-specific reasons, certain items may not be eligible for return, including:
- Perishable goods, such as food or beverages
- Customized or personalized items
- Gift cards
- Final sale or promotional items
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend returning the original item first and placing a new order for the replacement product.
This helps ensure the new item is processed and shipped as quickly as possible.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, for any reason.
To qualify, the item must be unused, in its original condition, and returned with its original packaging and proof of purchase.
This does not limit any additional rights provided under our standard 30-day return policy.
7. Refund Processing
Once your returned item is received and inspected, we will notify you of the refund status.
If approved:
β Refunds will be issued to the original payment method
β Please allow up to 10 business days for processing
β Your bank or card provider may need additional time to post the refund
If more than 15 business days have passed after your refund was approved, please contact us at:
At jsdhfiudleβ’, we aim to make returns fair, simple, and customer-friendly β because your satisfaction is always important to us.